FAQ

Our Products

How to find an article on the website?

Our menu allows you to search products by the following categories, (Swimwear, Polos, T-shirts, Accessories).

You may also use the search tool that is available throughout the website by clicking on the magnifying glass in the search bar and searching by product name, category, color or reference.

How to choose the right size?

On each product page, you have access to the size chart that indicates the different characteristics of the product in addition to an explanation of how to choose the correct size. For a direct look at our size chart, please click here: Bradley Size Chart

If an article is out of stock, can I still order the product?

If your size is no longer available online, our website allows you to identify the availability of the article in our stores, we will do our best to track down the article. Please email us with the name and size of the article that you are looking for at the following email address: info@bradley.pt

Where are your products made?

Our fabric is all ours fabrics are Portuguese origin. Our products are manufactured in Portugal.

My Account

Am I required to create an account if I wish to place an order?

No, clients are not required to create an account when placing an order. Having an account simply allows clients to be informed in avant-première about our new collections and benefit from special offers. The creation of an account also allows you to easily access previous transactions, your wish list and conveniently saves your personal information in order to facilitate future orders with Bradley.

Is my personal information protected? Am I able to access this information?

We take full responsibility for treating all information that is communicated to us in the utmost private and confidential manner. All information that is communicated to us from you will be used only for the

goal of satisfying your needs and responding as best as we can to all requests. We place an emphasis keeping your information confidential, it is never shared with third-party users. For further information, please read Bradley confidentiality policy here: Bradley Privacy Policy 

Can I use a Bradley gift certificate on the website?

Although it is not currently possible for our clients to use a gift certificate on the website, we are conscious that this is important and working on a solution in order to implement this option in the near future.

Can I make changes to my order after once my order has been confirmed?

For technical reasons, it is not possible to modify sizes, colors, product styles or quantities once an order has been completed. If upon reception of the order, there are articles that are not to your suiting, you have 30 days to return the product(s) free of charge.

For international deliveries: 

During checkout or by logging into to your online store account, you can add new addresses to your account, so each time you check out you can choose from these stored addresses.

If your order is shipping to an address other than the billing address on your credit card, we may contact you to list the alternate address with your credit card company. This helps prevent fraudulent use of your credit card. To list the alternate address with your credit card company, just call the 800 number on the back of your card and ask the agent to add the address to the notes on your account. Listing the address before you place an order helps us process your order more quickly.

My Order

How do I know if my order has been processed? How can I follow-up on my order?

After payment and validation of your order, you will receive two emails:

1. The first email confirms the transaction and includes important information including your order number and a résumé of the different articles ordered.

2. The second email confirms that the order has been sent and is being delivered via our courier. You will find a link allowing you to track your order’s delivery progress.

How can I cancel an order?

Orders may be cancelled via a direct request through email info@bradley.pt as long as the order has not yet been processed. In the event that the order has already been shipped, you will need to proceed with a return as outlined in our return policy detailled later in this FAQ.

Can I modify the delivery address?

It is not possible to modify the delivery address once your order has been processed. Please double check when validating your order. 

Can I make changes to my order after once my order has been confirmed?

For technical reasons, it is not possible to modify sizes, colors, product styles or quantities once an order has been completed. If upon reception of the order, there are articles that are not to your suiting, you have 30 days to return the product(s) free of charge.

For international deliveries: 
During checkout or by logging into to your online store account, you can add new addresses to your account, so each time you check out you can choose from these stored addresses.

If your order is shipping to an address other than the billing address on your credit card, we may contact you to list the alternate address with your credit card company. This helps prevent fraudulent use of your credit card. To list the alternate address with your credit card company, just call the 800 number on the back of your card and ask the agent to add the address to the notes on your account. Listing the address before you place an order helps us process your order more quickly.

Payment

Which payment methods do you accept?

You may use your Visa, Mastercard, Bank transfer, Payment On Delivery, Paypal account for all purchases. 

How do you secure transactions?

The security of your information is very important to us. The different exchanges of information between the Bradley website, our payment company and the computer or device being used to place your order are secured via a SSL 128 bits certificate. You can verify the presence of this protection by looking at the HTTPS in the URL of the Bradley website when checking out. Furthermore, your banking information is never stored on our servers. 

What can I do if I see that I was charged for the order but never received an email confirmation?

In the event that you do not receive an email confirming your order but you see that you have been charged, we recommend that you contact our customer service team and give us the maximum amount of information concerning your order (date, email, contact details, amount charged, etc.). Based on this information, we will

be able to check the order history and quickly resolve the problem.

Product Delivery

Where we ship?

Bradley deliveries On the Bradley website, we deliver the following countries directly:

– Austria, Belgium, Bulgaria, Croatia, Czech Republic

Denmark, Finland,France, Germany, Greece, Hungary

Ireland, Italia, Luxembourg, Netherlands, Poland

Portugal, Slovakia, Slovenia, Spain, Sweden,

United Kingdom, United States

International deliveries

For all other countries please contact us info@bradley.pt

What are your delivery times?

We offer two shipping options:

  1. Standard Delivery : Free shipping.
    Home delivery within 3-8 working days from order confirmation.
  2. Express Delivery:  Home delivery within 1-3 working days from order confirmation if order placed before 1 pm Portuguese time.

For international deliveries:

Once your transaction is complete, Bradley will ship your item to the Borderfree shipping hub in the United Kingdom. Borderfree then ships your order to its final international destination.

Most in-stock items will arrive 5-13 business days after receipt of your order. You’ll see a more precise shipping timeline specific to your destination in Checkout.

Please note that shipping windows are estimates and delivery dates cannot be guaranteed.

 

How much do you charge for shipping?

Where is my order shipped from?

All orders placed on the bradley.pt website are shipped from Portugal.

Returns and Exchanges

You have 30 days from receipt of your order to return a product purchased from our Online Shop. For a simple return, please use the return form included in your package.

Bradley will accept merchandise only if it is in the original condition, unworn, with original tags and receipt (or gift receipt), and accompanying accessories such as the water wallet and travel pouch, if applicable. For any items returned that are not in this condition, the return will be denied and the merchandise will be returned to you.

The cost of returning goods to Bradley is the responsibility of the customer. They will only be refunded in the event we inadvertently sent the wrong item(s) or the item(s) sent are found to be defective.

If you have a concern regarding an issue with the condition of your purchase, please contact us at info@bradley.pt for further information.

Please bear in mind that standard return shipments can take several working days to arrive at our warehouse in France.

The address for the return is:

ADRESS

Celia Silvia & Sergio Lda.
Rua do Comercio 176
4620-830 Lousada – Portugal

We recommend that you retain the original postage receipt. In the rare case that a parcel gets lost in the return process, this is necessary to track the missing parcel down.

For international deliveries:

Orders shipped internationally aren’t eligible for free returns or merchandise exchanges; return shipping and handling fees will be deducted from your refund. Original shipping fees are non-refundable.

For a refund that includes duties, taxes and tariffs, please contact the customer service and ask them to send you a Return Merchandise Authorization form. Mail the completed form with your item(s) to Borderfree, our international shipping partner. Please make sure to send your return parcel with an international tracking number and to retain the original postage receipt. Borderfree will credit your account used for the order when it receives the form and merchandise to our logistic partner warehouse in France. If you have selected to pay duties and taxes at time of delivery (COD), you will not be credited for original duties and taxes paid.

International Orders Details

Exchange rates?

Your order total is guaranteed at the exchange rate set when your order is placed. Foreign exchange rates are determined by Borderfree and are based on interbank rates of exchange. These rates correspond with the average aggregate exchange rates that would otherwise be applied in an e-commerce transaction.

Bradley.pt updates exchange rates every day.

Duties and Taxes?

International taxes, tariffs and value-added tax (VAT) will be calculated into your final order total during Checkout. They are based on the purchased merchandise’s country of origin or manufacturing and the classification of that merchandise in accordance with a harmonized system used by the countries that Borderfree supports.

You have the option to pay these required charges during Checkout. If the charges are paid at Checkout, the order total (merchandise landed cost) is guaranteed by Borderfree and you are not required to pay any additional fees (no COD) at the time of order delivery.

Some international destinations have the option to pay duties and taxes at the time of order delivery (COD). If you select this option, you will be required to pay duties and taxes, along with any collection fees, to the shipping carrier upon receipt. The order total (merchandise landed cost) cannot be guaranteed and may differ from what is quoted online at Checkout. If the due charges are not paid COD, the merchandise will be returned back to Vilebrequin and the customer will not be refunded any of the shipping charges.

Promotions and Policies?

International orders are not eligible for:

• Free Shipping

• Free Returns

• Merchandise Exchanges

• Gifts with Purchase (bonus product)

• Promotional Codes

• Buy Online, Pick Up in Store

Other promotional restrictions may apply.

Please contact info@bradley.pt for any questions.

Merchandise Exceptions?

The maximum order value for international shipment is €25,000.

Gifts with purchase (Bonus Product) are not available for international shipping. Other products, including beauty items, hazardous materials, furs and exotic leathers, may also have international shipping restrictions.

Bradley Gift card

Redeem my Bradley Gift Card

To use your Bradley gift card, simply enter your gift card number on “Have a coupon?” during the payment step of checkout and click “APPLY”.

Return/cancel Bradley Gift Card

You can cancel an unused Bradley gift card within 14 days of purchase. Please contact us with your gift card number. Unused gift card balances cannot be exchanged for cash.

Return order paid with Gift Card

Bradley returns are refunded to the original payment method. Please keep your gift card until you receive your order. If you return the order, the gift card will be refunded.
If you no longer have the gift card but need to return an order, the gift card number will be listed in the refund confirmation email. The number can be used on Bradley.pt

Delivery

Bradley gift card delivery is always free. If ordered individually, gift cards are delivered via email.

For gift cards forming part of a larger order that includes customised or non-customised products, standard delivery timeframes apply. See more on Bradley delivery timeframes.

Check balance

Check the balance of Bradley gift cards online via email shop@bradley.pt

 

Add or Reload Gift Card

Funds cannot be added to an existing Bradley gift card.

Find Bradley Gift Card number and pin

The gift card number are located on the back of the gift card.

Currency

The currency on your gift card is associated with the country where the gift card is being delivered.

Bradley gift cards are redeemable on Bradley.pt sites, regardless of currency. The value of your card at the time of redemption will be converted at the daily standard conversion rate.

Bradley Gift card order amounts

Bradley gift cards are available in any amount between 50-500 EUR.

Expiration date

Bradley gift cards don’t expire. If you place an order with a Bradley gift card and have an unused balance, you can use the balance for a purchase at a later date.
If your order is more than the gift card value, you can use any other accepted payment method to pay the difference.

Lost/stolen Bradley Gift Cards

If you’ve lost a Bradley gift card, please contact us via email shop@bradley.pt